- Excellent Command over English – Written and Verbal (Must)
- Bachelor Degree (S1) graduate from any discipline
- Min. 2 year experience in Trainer and Business Process in Call Center or Customer Service
- Able to correspondence and prepare documents in English
- Have experience in audit process
- Proficient with computer literacy, Ms. Office (Familiar with Excell Formulas) and reporting
- Ability to be focused and organised
- Good communication
- Leads the design, development and implementation of new or changed Enterprise business processes using proven process improvement methodologies
- Runs queries to obtain supporting data/metrics for impact analyses
- Analyzes and manipulates data in Excel for presentations and metrics tracking
- Performs other related duties and projects as assigned.
- Attends required training as needed.