Job Description

Requirements:
  • Proven customer support experience
  • Able to speak in English
  • Minimum D3/S1
  • Age 21 - 29 Years Old
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
Responsibilities:
  • Effectively manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

About

Address

Mayapada Tower, Karet, DKI Jakarta, Indonesia

Telephone

62-21-5213630

WebSite

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