Job Description

Operations Focused:

  • Manage day-to-day operations of various hotels in a cluster and ensure the great guest experience for anyone staying in the hotels.
  • Drive profitability through streamlined operations, boosting demand through local channels, ancillary sources of revenue and seamless guest experience.
  • Check regular stock levels & order supplies as needed.
  • Ensure all OYO Operational Procedures are followed strictly & promote these.
  • Ensure the local legal terms are well adhered, especially with regard to Foreign Travelers & Guest ID proofs.
  • Plan for emergency situations & dealing these with minimal cost impact: Water, electricity, staff shortage, laundry unavailability & shifting.
  • Have an in-depth understanding of Expense Management System & promote adherence to the set policies.
  • Ensure that cash closing & cash expenses are properly managed & no delay/leakage occurs.
  • Cross check the daily expenses occurred to ensure the budget guidelines are followed.

Drive Business Growth:

  • Ability to take and drive decisions across offline demand, supply, CX with the right balance.
  • Develop a loyal customer base to drive walk-in revenue and help achieve P&L targets for the cluster.
  • Manage regulations, community stakeholders and local social and political dynamics.
  • Promote food sales, upgrades & offline sales.
  • Take responsibility for the business performance of each hotel.
  • Promote the use of suggestive selling techniques to sell room nights, increase occupancy & food revenue.
  • Ensure quality standards to promote repeat business.

People Management:

  • Leadership, problem-solving, communication skills to lead and manage a team of property managers as well as the crews.
  • Maintain good relations with the guests and ensure that all they have a flawless stay while they are at the hotel.
  • Take guest calls whenever addressed & ensure outstanding customer care.
  • Respond to guest needs & anticipate their unstated ones.
  • Strong negotiation and deal closing abilities.

About

Number of employee

51 - 200

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