Job Description

Deskripsi Pekerjaan

Key Responsibility:

  • Supervise daily operations for all Field CRS team to monitor every activity is running properly.
  • Monitor and review team's performance to ensure field crs team meet their targeted result.
  • Distribute expected target to Team Leader and ensure field CRS Agent received the target.
  • Monitor field CRS Team to Ensure all the process in field team is comply with guidelines and SOP.
  • Coordinate with training team to ensure every team member will receive training based on feedback from quality.
  • Control the process to ensure Collection Incentives are fair, and prepared and submitted on time.
  • Resolve timely customer escalations.
  • Cooperated with HR Team to ensure proper montioring and fulfilment of TML.


Job Requirement

  • Candidate must possess at least a Bachelor's Degree, any field.
  • Required skills: collection and recovery, Remedial Account Management.
  • At least 5 years of working experience in the related field is required for this position. Preferable domicile in required city.
  • Assistant Managers/supervisor specializing in Banking/Financial Services or equivalent.



021 - 29539655 ext : 73109


Gd.Plaza Oleos Lt.8 - 10, Jl.TB Simatupang No.53A