Responsibilities:
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems
Writing, editing, and revising training manuals for new and updated software and hardware
Providing technical assistance for questions and problems
Resolving problems with networks and other computer systems
Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems
Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems
Requirement:
Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
Good Customer Service Skills
Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
Writing and Editing Skills to aid in writing and updating manuals
Education in how to Troubleshoot Problems
Candidate must possess at least Diploma, Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology
or equivalent. At least 1 Year(s) of working experience in the related field is required for this position.
Required Skill(s): Application Delivery, Implementation, Software, SQL, RDBMS, MySQL, postgreSQL, Troubleshooting, Training, Helpdesk, Ticketing
If you feel that you can meet the qualification and up for the challenge, please send your complete resume and current color photograph
by clicking button bellow.
