Job Description

  • Respond to comments and messages made on our social channels in a timely, friendly, and professional manner to enhance our members’ knowledge of Shopee and create a positive experience for them
  • Manage sensitive issues while maintaining the highest level of professionalism; provide thoughtful, prompt resolutions with empathy and personal engagement
  • Recommend solutions to complex or escalated situations through research and critical thinking
  • Share relevant, strategic insights with our product, marketing, and technology teams regarding overall customer experience and service-related trends
  • Strive to exceed volume and quality goals