Job Description

  • Solve incidents, requests, and provide on - site and remote support, based on inputs from ticketing system and from superior to minimize their unavailability to provide sales services to the customer.
  • Solve Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customer.
  • Register requests, incidents and critical incidents from users, from monitoring systems and based on own observation, converts them into tickets in ticketing system and Group ticketing system (if necessary) so that all request, incident and critical incident can be resolved properly without any missing.
  • Assign tasks to proper solver, if necessary, involve support from vendors to ensure that all requests are being processed to solved to the right PIC.
  • Monitor IT tools, like Nagios, Observium, Omnitracker and report if there is an alert to the supervisor and proper IT group to be solved accordingly.
  • Provide all information regarding IT asset to asset team and help them to keep information updated all the time.
  • Coordinate with IT Asset Team to ensure that the Company is comply with license and other agreements.
  • Coordinate with IT assets team to manage IT stock room and control level of IT goods on the site.